Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
How long does shipping take?
We offer fast worldwide shipping. Standard delivery typically takes 7-15 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey.
💅Press-On Nails
Q: Are your nail overlays entirely handmade? How do they differ from machine-produced ones?
A: Yes, every Sweeoty nail overlay is handcrafted by our artisans. This sets us apart from 99% of machine-molded products on the market.
Q: Are handmade artificial nails more fragile?
A: Quite the opposite! Handcrafting allows us to:
Control layer thickness: Reinforce critical stress points while thinning edges for better fit
Strengthen joints: Secure decorations with specialized adhesive + top coat for double reinforcement
Personalized reinforcement: Apply extra strengthening to areas based on your lifestyle (e.g., frequent typing, housework)
Q: How long do artificial nails last? Can they be reused?
A: With our adhesive glue, they stay secure for 2-3 weeks. With adhesive pads, they last 1-2 weeks. After cleaning, they can be reused 3-5 times, making the cost per application far lower than salon services.
Q: My nails are wide/flat. Will they fit?
A: This is our core strength! We custom-make nail tips based on your measured nail dimensions.
Q: How to ensure longer wear?
A: Watch our [3-Minute Application Tutorial]. Key steps:
1) Clean nail surface with alcohol swab
2) Gently buff natural nail (avoid over-buffing!)
3) Press from the center toward the sides to remove air bubbles
4) Avoid water contact for 2 hours after application
Pro tip: Apply before bed for optimal results—minimal movement during sleep ensures stronger adhesion.
Q: How do I remove them safely? Will it damage my nails?
A: Absolutely not! The correct method is:
1) Soak in warm water for 10 minutes to soften the adhesive
2) Gently lift from the edge using a wooden cuticle stick
3) Remove residual adhesive with our specialized remover
Our adhesive strips can be gently peeled off from one side.
💄Beauty Products
Q:Is this product beginner-friendly?
A:Yes. Our products are made to be easy, intuitive, and low-effort — no professional skills needed.
Q:Will this work for my skin type or skin tone?
A:Our formulas are designed to work across a wide range of skin types and tones. We recommend patch testing if you have sensitive skin.
Q: Will it look natural or too heavy?
A:The finish is lightweight and buildable. You control the vibe — natural or bold.
Q:Is it suitable for sensitive skin?
A:We avoid harsh ingredients whenever possible, but skin is personal. A patch test is always a smart move.
Q: How long does it last?
A:When used correctly, it can last for approximately 12 hours, though this may vary depending on skin type and environmental conditions.
Q: How can I make my makeup last longer?
A:Prep your skin + apply lightly + set your makeup—these are the keys to long-lasting wear. (Check out our blog on how to make your foundation last longer.)
Q:Is it easy to remove?
A:Not at all. Regular makeup remover or a gentle cleanser works perfectly.
Q: Can I use it with other makeup products?
A:Yes, it pairs well with most makeup products. Our product has excellent texture and blendability, gliding on smoothly without clumping or separating from other cosmetics.
Q:How do I choose makeup for my skin tone?
A:Understanding whether you have warm, cool, or neutral undertones (see our blog post on how to determine your skin undertone) makes it easier to choose the right colors.
🔄Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you're not satisfied, please contact us within 30 days of receiving your order. Items must be unused and in original packaging.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll guide you through the process.
💳Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted and secure.
Is my personal information safe?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information.
📧Customer Support
How can I contact customer service?
You can reach us via email or through our contact form. We typically respond within 24-48 hours during business days.
Do you have a physical store?
We are an online-only store, which allows us to offer you the best prices and widest selection of products.
Still have questions? Feel free to contact us anytime – we're here to help!💖